Staff

Management

Sean McDermott

Sean McDermott

General Sales Manager

Certified
102 Reviews
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Cathy Lammer

Cathy Lammer

Finance Manager

Certified
96 Reviews
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Noah Clos

Noah Clos

Group Acquisition Specialist
52 Reviews
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Diane Anderson

Diane Anderson

Business Development Manager
42 Reviews
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Michael Cazzell

Michael Cazzell

Sales Manager

Certified
21 Reviews
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Brian McNamee

Brian McNamee

Service Manager
16 Reviews
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Michael Stafford

Michael Stafford

Sales Manager
13 Reviews
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Gene Allen Jr.

Gene Allen Jr.

Finance Manager
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Rick Haeick

Rick Haeick

General Manager
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Bridget Thomas

Bridget Thomas

Express Lane Advisor

291 Reviews
Certified
I started at York August 25th of 2020. I enjoy art, music, cats, and cars. Anytime I can be shown or taught something on how to fix a car or truck, it makes me happy!
Recent Reviews

Jan 31, 2023

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Everyone was courteous and helpful.

Everyone was courteous and helpful. My service was finished before the time estimate. I was impressed that they inspected my car, gave me a report.

Jan 20, 2023

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Switched from Bills Estes to York.

Switched from Bills Estes to York. Was greeted well, Mark with service communicated friendly and effectively. Satisfied with the service and will recommend to friends. Alvin Taylor 2018 Ram 1500

Jan 20, 2023

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Well done.

Well done. Clear communication. They checked the additional items asked for me. Everything was good.

Jan 15, 2023

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Words words words words words words words words words

Words words words words words words words words words words words words words words words

Jan 14, 2023

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Great job, quick and easy, you can also walk to shopping

Great job, quick and easy, you can also walk to shopping center or restaurants while waiting. Construction makes it a little tough but they still have a nice, comfortable place to wait.

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David Holz

David Holz

Express Lane Advisor

175 Reviews
Certified
Recent Reviews

Jan 26, 2023

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Friendly staff.

Friendly staff. The service was timely and met my expectations in terms the schedule and communication.

Jan 17, 2023

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I will never spend an other penny at any York

I will never spend an other penny at any York establishment and will tell everyone I know not to go there

Jan 16, 2023

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Was fine, but $490 to replace a battery was ridiculous!

Was fine, but $490 to replace a battery was ridiculous! Place will rip u off

Jan 15, 2023

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Words words words words words words words words words

Words words words words words words words words words words words words words words words

Jan 13, 2023

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I ordered the jeep through this location and have

I ordered the jeep through this location and have returned for service since sept. 2016. On this visit I sat and talked with George the salesman who ordered this jeep for me. The fact that I keep coming back after seven years should say it all.

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Mark Holtzclaw

Mark Holtzclaw

Service Advisor

122 Reviews
Certified
Recent Reviews

Jan 28, 2023

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I appreciate the extra mile they went to fix my problem

I appreciate the extra mile they went to fix my problem with the Bluetooth connection.

Jan 26, 2023

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Very poor checkout experience .

Very poor checkout experience . Second time in a row first time they could not find the key fob . This time no paperwork -printer down etc.

Jan 20, 2023

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Switched from Bills Estes to York.

Switched from Bills Estes to York. Was greeted well, Mark with service communicated friendly and effectively. Satisfied with the service and will recommend to friends. Alvin Taylor 2018 Ram 1500

Jan 19, 2023

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Communication was not the best.

Communication was not the best. Car still had issues when I picked it up and started driving down the street. Gas cap light stays lit all the time now after gas tank was replaced so they have left a leak somewhere when putting it back together. Very disappointed

Jan 13, 2023

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I appreciate the good job and your willingness to work me

I appreciate the good job and your willingness to work me in without an appointment. Your employees are helpful and professional.

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Sean McDermott

Sean McDermott

General Sales Manager

102 Reviews
Certified
Dealership Experience 1 years 11 months
Industry Experience 9 years
Recent Reviews

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 12, 2023

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Mitch was a great salesman and definitely made sure we

Mitch was a great salesman and definitely made sure we were happy with the process and the sale. We love York!

Jan 11, 2023

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Thank you for helping us get a great vehicle with

Thank you for helping us get a great vehicle with friendly service. We would return in the future.

Jan 09, 2023

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Richard was very helpful when it came to leasing my new

Richard was very helpful when it came to leasing my new truck. We worked on a deal for a few days and we ending up getting the deal done!

Dec 30, 2022

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Joel was very helpful in making the purchase and put my

Joel was very helpful in making the purchase and put my kind at ease. Sean helped explain the financial part in terms I could understand. I will recommend York to others.

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Cathy Lammer

Cathy Lammer

Finance Manager

96 Reviews
Certified
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 15, 2023

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Great service and people!

Great service and people! We had an enjoyable visit buying my new 2022 Jeep Cherokee!

Jan 11, 2023

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Thank you for helping us get a great vehicle with

Thank you for helping us get a great vehicle with friendly service. We would return in the future.

Jan 11, 2023

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Misleading at best.

Misleading at best. Deal texted to me was changed just hours before pick up. Fees added into final pricing but not listed on invoice. Was told the fees were "auto generated" but the fees did not pertain to me. Warranty offer to close the deal misleading at best and retracted at signing. Trade In first offered was below advertised guarantee minimum. I presume but cant confirm sales manager was made aware of all.

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Steve Wheat

Steve Wheat

Express Lane Advisor

88 Reviews
Certified
Recent Reviews

Jan 14, 2023

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They are under renovation, it was freezing,my oil change

They are under renovation, it was freezing,my oil change took and 1 and 30 minutes but the cold was unbearable toward the end the gave me somewhere warmer to sit. Thier payment system didn't process my payment the first time, so they ran my card twice. They didn't give me my invoice, I called and it was emailed to me.

Jan 14, 2023

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They were very helpful and understanding of what was

They were very helpful and understanding of what was needed to be done on my Jeep

Jan 11, 2023

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The parts department is the best always ❤ has the correct

The parts department is the best always ❤ has the correct part the first time along with service department is great

Jan 10, 2023

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Fast and friendly service.

Fast and friendly service. Service person thought it would be a2 hour wait, but it was only around 30 minutes.

Dec 27, 2022

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Is a great place to buy a car everyone's very helpful

Is a great place to buy a car everyone's very helpful very knowledgeable and I bought my Jeep for an engage there very happy with the place

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Joel Haulk

Joel Haulk

Sales Professional

62 Reviews
Certified
Contact Me
Dealership Experience 1 years 11 months
Industry Experience 2 years 7 months
Recent Reviews

Jan 11, 2023

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Misleading at best.

Misleading at best. Deal texted to me was changed just hours before pick up. Fees added into final pricing but not listed on invoice. Was told the fees were "auto generated" but the fees did not pertain to me. Warranty offer to close the deal misleading at best and retracted at signing. Trade In first offered was below advertised guarantee minimum. I presume but cant confirm sales manager was made aware of all.

Dec 30, 2022

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Joel was very helpful in making the purchase and put my

Joel was very helpful in making the purchase and put my kind at ease. Sean helped explain the financial part in terms I could understand. I will recommend York to others.

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Dec 16, 2022

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Very pleased with your whole team Excellent Customer

Very pleased with your whole team Excellent Customer Service . Will be referring Family and Friends to you .

Dec 15, 2022

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Very friendly and made car shopping easy and stress-free.

Very friendly and made car shopping easy and stress-free. Joel actually made us feel like he cared for the customer and was very accommodating in getting us what we wanted.

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Noah Clos

Noah Clos

Group Acquisition Specialist
Dealership Experience 3 years 3 months
Industry Experience 3 years 3 months
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Recent Reviews

Jan 09, 2023

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Richard was very helpful when it came to leasing my new

Richard was very helpful when it came to leasing my new truck. We worked on a deal for a few days and we ending up getting the deal done!

Dec 27, 2022

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Thank you Noah and York for making Christmas for our son!

Thank you Noah and York for making Christmas for our son! He loved his new Jeep Renegade!

Nov 23, 2022

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I’ve worked with Noah Cros to purchase my last two Jeep

I’ve worked with Noah Cros to purchase my last two Jeep Grand Cherokee’s and he has always taken good care of us. We will reach back out to him when our current lease is up.

Oct 01, 2022

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Had an appointment on a Thursday morning and had my car

Had an appointment on a Thursday morning and had my car repaired by end of day Friday and was able to pick it up before the weekend. Overall, I am happy with the service.

Aug 05, 2022

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Very accommodating with regular communication with

Very accommodating with regular communication with myself. Good on their word regarding offer and time frame of transaction.

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George Landis

George Landis

Sales Professional
Contact Me
Dealership Experience 13 years 8 months
Industry Experience 23 years 4 months
Hello, My name is George Landis. I have been with the dealership for over 11 years and with Chrysler Dodge Jeep Ram for 21 years in total. I've lived in Hendricks county for over 28 years. I enjoy riding motorcycles & sports car racing.
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 19, 2023

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George was very helpful with my purchase.

George was very helpful with my purchase. I came to look at gladiators and he helped me find the right one.

Jan 14, 2023

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Very professional, Staff was professional and genuinely

Very professional, Staff was professional and genuinely concerned about getting us in the right vehicle

Jan 11, 2023

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Thank you for helping us get a great vehicle with

Thank you for helping us get a great vehicle with friendly service. We would return in the future.

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

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Mitchell Thompson

Mitchell Thompson

Sales Professional
I've been here for about 2 months. I enjoy driving and working on my car. Also, fixing up my condo in my free time.
Recent Reviews

Jan 12, 2023

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Mitch was a great salesman and definitely made sure we

Mitch was a great salesman and definitely made sure we were happy with the process and the sale. We love York!

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Dec 18, 2022

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Great Guy paid attention to all the details will

Great Guy paid attention to all the details will definitely buy a car from him again

Dec 08, 2022

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Mitch Thompson was very courteous and helpful during the

Mitch Thompson was very courteous and helpful during the purchase of my preowned Chrysler. He made sure the dealership performed any recalls on the car as well as seeing to it that a new battery was provided for the car prior to my taking delivery because of a low voltage light. Thanks for looking out for the customers Mitch!

Oct 29, 2022

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I had great experience working with Mitch.

I had great experience working with Mitch. He was very friendly, knowledable and helpful, making sure all my questions were answered before driving off the lot. He made the new car buying process easy and stress-free and I'd recommend him to anyone looking to buy their next vehicle.

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John Choate

John Choate

Sales Professional
Contact Me
Dealership Experience 2 years 5 months
Industry Experience 22 years
I've been in the car business for 19 years and just started at York CDJR about 2 months ago. I enjoy boating, fishing, the outdoors, and spending time with my grandkids.
Recent Reviews

Jan 30, 2023

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Very helpful and always willing to find you the best deal

Very helpful and always willing to find you the best deal possible! 10/10 will go back again!

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Mar 10, 2022

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John Choate and the rest of the staff were friendly,very

John Choate and the rest of the staff were friendly,very helpful,and made the entire process very easy and actually fun. You can't say that very often about buying a new vehicle. Bravo John and staff.

Mar 04, 2022

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We had a seamless experience trading our car in and

We had a seamless experience trading our car in and leasing a new Jeep! John C was great to work with.

Feb 28, 2022

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Walked in wanting to buy a truck.

Walked in wanting to buy a truck. John Choate showed me a beautiful Dodge Ram and was extremely helpful and honest. He worked with me and ensured I was happy leaving the lot. Because of his commitment to service, I purchased my new to me truck and will return for future business.

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Diane Anderson

Diane Anderson

Business Development Manager
Dealership Experience 2 years 5 months
Industry Experience 31 years 6 months
Got in the automotive business in September of 1991. In the time since, I've sold cars, written service, and was a finance manager. I found my perfect spot as a Business Development Manager about 14 years ago. Taking care of both our online and phone shoppers gives me great pleasure in being the go-to person to provide good information to help the customer make an informed buying decision. Joined York CDJR Oct 1st to set up a customer care team to assist both our service customers and our online vehicle shoppers. It is truly my pleasure to assist both our previous/future sold and service family members.
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 14, 2023

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Very professional, Staff was professional and genuinely

Very professional, Staff was professional and genuinely concerned about getting us in the right vehicle

Jan 11, 2023

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The parts department is the best always ❤ has the correct

The parts department is the best always ❤ has the correct part the first time along with service department is great

Nov 18, 2022

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They was really nice and informative.

They was really nice and informative.They are wonderful with customer service! Thank you so much!

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Michael Cazzell

Michael Cazzell

Sales Manager

21 Reviews
Certified
Dealership Experience 7 months
Recent Reviews

Dec 18, 2022

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Great Guy paid attention to all the details will

Great Guy paid attention to all the details will definitely buy a car from him again

Nov 18, 2022

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They was really nice and informative.

They was really nice and informative.They are wonderful with customer service! Thank you so much!

Nov 07, 2022

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From beginning to end this was a truly enjoyable

From beginning to end this was a truly enjoyable experience. I didn’t feel pressured and Rich handled all of my request with patience. It did not feel salesy at all. When I found the vehicle I knew I wanted, he did everything possible to get me in it. While I was waiting for financing the manager Tony. Ale and introduced himself and offered me a tour of the dealership. He was so kind and personable it felt like I was dealing with a family friend. Mike went above and beyond for me to ensure I was able to get into the vehicle that I wanted. This is the second vehicle I have purchased from York. I will never go anywhere else. With my last vehicle, I had all of my service done and let me you… Mark and the service department make me feel like family every time. Thank you to the entire team for making my dreams come true!

Oct 29, 2022

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Even though I got Eric’s name wrong at first, he dug deep

Even though I got Eric’s name wrong at first, he dug deep and found the perfect Jeep for us. Fantastic customer service. Would recommend to anyone.

Oct 29, 2022

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Had a great experience at York Chrysler.

Had a great experience at York Chrysler. Made it so easy and simple to get me a car same day.

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David Roberts

David Roberts

Sales Professional
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Dealership Experience 2 years
Industry Experience 4 years 11 months
Hi! With 4 years of automotive sales experience, I work hard to find the right car for everyone I work with. When work is done I go home to a small zoo of 2 dogs, 4 cats, 2 rabbits, and 5 Guinea pigs, as well as my wife and our three girls. Gamer, sports fan, improv comedian, and trivia nerd so I can always find something to talk about!
Recent Reviews

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Dec 16, 2022

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Very pleased with your whole team Excellent Customer

Very pleased with your whole team Excellent Customer Service . Will be referring Family and Friends to you .

Oct 31, 2022

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So far it’s been a good experience, David was awesome to

So far it’s been a good experience, David was awesome to deal with and really went out of his way to accommodate us !

Oct 27, 2022

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I have always had a good experience whenever Dealing with

I have always had a good experience whenever Dealing with a Chrysler dealership. This time York was very helpful and knowledgeable. They did a great job.

Oct 25, 2022

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David was extremely patient, professional, and courteous

David was extremely patient, professional, and courteous during both of my visits to York! I came in for one of two available Wranglers, and when the first one was not up to my standards, he made sure that I was comfortable in my choice, which I ended up buying the next day! He had an extremely level personality, which I appreciate as a buyer, and made me feel comfortable through the entire process! Kathy, in their finance department, was an absolute peach to talk to as well! She explained everything with my warranty, answered all of my questions with extreme professionalism, and had a great and welcoming personality!

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Brian McNamee

Brian McNamee

Service Manager
Dealership Experience 8 months
Industry Experience 15 years 11 months
Recent Reviews

Jan 19, 2023

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Communication was not the best.

Communication was not the best. Car still had issues when I picked it up and started driving down the street. Gas cap light stays lit all the time now after gas tank was replaced so they have left a leak somewhere when putting it back together. Very disappointed

Jan 09, 2023

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TJ and Brian were awesome!

TJ and Brian were awesome! We were in a bind and they really came through for us!

Jan 08, 2023

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Brought in my Dodge Journey in for a simple alignment and

Brought in my Dodge Journey in for a simple alignment and they wrecked it and then they said they would fix everything and it came back crappy still has been and paint to would not recommend this place to anyone worst service ever. Tell them about how my car is still messed up and they have yet to contact me back to fix their mess up

Dec 31, 2022

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Terrible service.

Terrible service. I originally brought my car in because I had a screw in the tire. My car was there for over three hours for a tire repair and oil change. Upon picking up my car, I got on the interstate in my car began to shake like it was going to fall off. I was told that I needed to bring my car back, but needed to bring it by 515 because the shop is closing at 6:00. Apparently, the wheel weights were not place back on the tires, and the tires were not balanced. The previous time I had came to the same shot for an oil change, I told the service agent that I had a low tire. Upon getting my car this time, the technician failed to even put air in my tires. Just seems like service isn’t a priority for this location.

Dec 22, 2022

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Hard to get a hold of when calling.

Hard to get a hold of when calling. They had my car for 3 weeks

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Michael Stafford

Michael Stafford

Sales Manager
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 15, 2023

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Great service and people!

Great service and people! We had an enjoyable visit buying my new 2022 Jeep Cherokee!

Jan 11, 2023

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Misleading at best.

Misleading at best. Deal texted to me was changed just hours before pick up. Fees added into final pricing but not listed on invoice. Was told the fees were "auto generated" but the fees did not pertain to me. Warranty offer to close the deal misleading at best and retracted at signing. Trade In first offered was below advertised guarantee minimum. I presume but cant confirm sales manager was made aware of all.

Sep 28, 2021

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I was treated with 100% of focus and care and concern!!...

I was treated with 100% of focus and care and concern!! Couldn’t have been better!!

Sep 17, 2021

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Have been giving and made tofeel, with the service I...

Have been giving and made to feel, with the service I have personally received. there is a huge disconnection between all departments of this dealership.

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Richard Laffrey

Richard Laffrey

Sales Professional

12 Reviews
Certified
Contact Me
Dealership Experience 6 months
Recent Reviews

Jan 15, 2023

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Great service and people!

Great service and people! We had an enjoyable visit buying my new 2022 Jeep Cherokee!

Jan 09, 2023

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Richard was very helpful when it came to leasing my new

Richard was very helpful when it came to leasing my new truck. We worked on a deal for a few days and we ending up getting the deal done!

Dec 26, 2022

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Very nice place even though they are remodeling.

Very nice place even though they are remodeling. Everybody was polite and helpful. Will highly recommend the York dealership.

Dec 10, 2022

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I had a great experience purchasing my 2nd vehicle from

I had a great experience purchasing my 2nd vehicle from Richard Laffrey at York! He was very helpful and patient with me as I test drove a few Jeeps before making my choice. I kept staff after hours to complete the paperwork and everyone was pleasant and helpful. @Alicia Richard Laffrey is excellent. Would recommend!

Nov 23, 2022

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Everything went very smoothly.

Everything went very smoothly. Would do business with them again. Used York's for a long time.

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John Barrow

John Barrow

Vehicle Acquisition
Recent Reviews

Jan 15, 2023

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Words words words words words words words words words

Words words words words words words words words words words words words words words words

Jan 11, 2023

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The parts department is the best always ❤ has the correct

The parts department is the best always ❤ has the correct part the first time along with service department is great

Jan 10, 2023

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Fast and friendly service.

Fast and friendly service. Service person thought it would be a2 hour wait, but it was only around 30 minutes.

Dec 27, 2022

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Is a great place to buy a car everyone's very helpful

Is a great place to buy a car everyone's very helpful very knowledgeable and I bought my Jeep for an engage there very happy with the place

Dec 17, 2022

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Great service.

Great service. Everyone very helpful. Would recommend them to anyone wanting great quality work. Thanks.

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Bill Moore

Bill Moore

Sales Professional
Contact Me
Dealership Experience 3 months
Industry Experience 27 years 2 months
I am a U.S.M.C. veteran, a father of five, and married to my high school sweetheart. I have been in the automotive industry since 1996 and will use that knowledge to serve our clients with the very best experience I can. My goal is to be the "car guy" that you tell all your family and friends about.
Recent Reviews

Jan 28, 2023

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I thought the people were great Bill did a great job not

I thought the people were great Bill did a great job not happy with the advertised prize but with a a trade in scheme not when I’m paying cash I almost walked out on that part should rethink that one.

Jan 27, 2023

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Bill was a pleasure to work with.

Bill was a pleasure to work with. The car buying experience was painless. It is also great to know that great customer service hasn't disappeared.

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 09, 2023

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Bill Moore was exceptional in assisting us with my very

Bill Moore was exceptional in assisting us with my very first brand new vehicle. I cant thank him enough.

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

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Morganne Moulder

Morganne Moulder

Customer Care Representative
Recent Reviews

Jan 14, 2023

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Very professional, Staff was professional and genuinely

Very professional, Staff was professional and genuinely concerned about getting us in the right vehicle

Oct 14, 2022

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Morgan and David were very helpful preparing the vehicle

Morgan and David were very helpful preparing the vehicle for test drive. David was patient and worked with us throughout the week to complete our purchase.

Oct 01, 2022

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It was our first time buying from an actual dealership

It was our first time buying from an actual dealership and Mitch approached us with confidence and friendliness. He was very reasonable and answered all our questions, concerns and other. I severely appreciate his honesty on all things and if I ever need another car, I'm coming back to him!

Sep 16, 2022

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We purchased a vehicle with Eric years ago, and when we

We purchased a vehicle with Eric years ago, and when we wanted a first car for our son, we asked for Eric by name! Easy to work with, no stress, and makes the process simple. Will definitely recommend.

Aug 22, 2022

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Fantastic customer service and excellent purchasing

Fantastic customer service and excellent purchasing experience. Very impressed with the dealership and look forward to ownership of my new Wrangler.

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Josh Frick

Josh Frick

Fixed Operations Director
Dealership Experience 1 years 8 months
Industry Experience 15 years
Recent Reviews

Dec 02, 2022

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To start my family owns 2 hellcats 2 durangos & 1 TRX so

To start my family owns 2 hellcats 2 durangos & 1 TRX so my 2018 hellcat needed a new transmission (it is a modded car) the dealership agreed to install a new transmission in it at my cost $10,000 so we paid for the transmission and spoke with the service advisor and agreed that the dealership would not go into the PCM just to avoid any problems with the tune. With that being said they flashed the PCM after they install the transmission without letting me know at all. So that led to the tune being deleted keep in mind we all agreed not to go into the PCM. So with that being said they had to send the PCM back to the place that tune the car to get it reinstalled. And they had the nerve to ask me to pay for it which I refused. They ended paying to get it reprogrammed which I thought was fair but then they charge me $248.99 to take the PCM out and have it shipped to be fixed. With it being their fault that they cleared the tune I don’t feel that they should’ve charge me to uninstall and then reinstall the PCM on their mistake. Keep in mind that we do on five dodge products so after an argument about the charge I went ahead and paid it. And then have the audacity to tell me not to bring none of my Dodge products back to their shops. My suggestion to everyone who Buys any dodge product or service to stay clear of this dealership. It’s funny how their slogan is that we’re not number one you are. Lol I sure as xxxx don’t feel like number one. I hope this post will inform everyone the kind of business they are doing at the Dodge dealership in Plainfield Indiana.

Nov 05, 2022

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Lack of communication, no good estimate of when work

Lack of communication, no good estimate of when work would be completed.. this was the worst service I’ve ever received at this location. My truck was there for two months the. Had to take back the next day as the check engine light came back on.. that repair only took two hours.

Nov 01, 2022

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My entire experience was amazing start to finish.

My entire experience was amazing start to finish. Eric was professional and informative & Joel was helpful on his day off! Brian and Josh in service were informative and prompt with my vehicle service. Would definitely recommend to a friend or family member!

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Gene Allen Jr.

Gene Allen Jr.

Finance Manager
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Haily Dyer

Haily Dyer

Customer Care Representative
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Rick Haeick

Rick Haeick

General Manager
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Josh Mansbach

Josh Mansbach

Sales Professional
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    Richard Laffrey

    Richard Laffrey

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Joel Haulk

Joel Haulk

Sales Professional

Certified
62 Reviews
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George Landis

George Landis

Sales Professional
50 Reviews
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Mitchell Thompson

Mitchell Thompson

Sales Professional
45 Reviews
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John Choate

John Choate

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David Roberts

David Roberts

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Richard Laffrey

Richard Laffrey

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Bill Moore

Bill Moore

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Josh Mansbach

Josh Mansbach

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Bridget Thomas

Bridget Thomas

Express Lane Advisor

291 Reviews
Certified
I started at York August 25th of 2020. I enjoy art, music, cats, and cars. Anytime I can be shown or taught something on how to fix a car or truck, it makes me happy!
Recent Reviews

Jan 31, 2023

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Everyone was courteous and helpful.

Everyone was courteous and helpful. My service was finished before the time estimate. I was impressed that they inspected my car, gave me a report.

Jan 20, 2023

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Switched from Bills Estes to York.

Switched from Bills Estes to York. Was greeted well, Mark with service communicated friendly and effectively. Satisfied with the service and will recommend to friends. Alvin Taylor 2018 Ram 1500

Jan 20, 2023

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Well done.

Well done. Clear communication. They checked the additional items asked for me. Everything was good.

Jan 15, 2023

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Words words words words words words words words words

Words words words words words words words words words words words words words words words

Jan 14, 2023

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Great job, quick and easy, you can also walk to shopping

Great job, quick and easy, you can also walk to shopping center or restaurants while waiting. Construction makes it a little tough but they still have a nice, comfortable place to wait.

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David Holz

David Holz

Express Lane Advisor

175 Reviews
Certified
Recent Reviews

Jan 26, 2023

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Friendly staff.

Friendly staff. The service was timely and met my expectations in terms the schedule and communication.

Jan 17, 2023

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I will never spend an other penny at any York

I will never spend an other penny at any York establishment and will tell everyone I know not to go there

Jan 16, 2023

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Was fine, but $490 to replace a battery was ridiculous!

Was fine, but $490 to replace a battery was ridiculous! Place will rip u off

Jan 15, 2023

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Words words words words words words words words words

Words words words words words words words words words words words words words words words

Jan 13, 2023

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I ordered the jeep through this location and have

I ordered the jeep through this location and have returned for service since sept. 2016. On this visit I sat and talked with George the salesman who ordered this jeep for me. The fact that I keep coming back after seven years should say it all.

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Mark Holtzclaw

Mark Holtzclaw

Service Advisor

122 Reviews
Certified
Recent Reviews

Jan 28, 2023

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I appreciate the extra mile they went to fix my problem

I appreciate the extra mile they went to fix my problem with the Bluetooth connection.

Jan 26, 2023

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Very poor checkout experience .

Very poor checkout experience . Second time in a row first time they could not find the key fob . This time no paperwork -printer down etc.

Jan 20, 2023

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Switched from Bills Estes to York.

Switched from Bills Estes to York. Was greeted well, Mark with service communicated friendly and effectively. Satisfied with the service and will recommend to friends. Alvin Taylor 2018 Ram 1500

Jan 19, 2023

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Communication was not the best.

Communication was not the best. Car still had issues when I picked it up and started driving down the street. Gas cap light stays lit all the time now after gas tank was replaced so they have left a leak somewhere when putting it back together. Very disappointed

Jan 13, 2023

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I appreciate the good job and your willingness to work me

I appreciate the good job and your willingness to work me in without an appointment. Your employees are helpful and professional.

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Sean McDermott

Sean McDermott

General Sales Manager

102 Reviews
Certified
Dealership Experience 1 years 11 months
Industry Experience 9 years
Recent Reviews

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 12, 2023

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Mitch was a great salesman and definitely made sure we

Mitch was a great salesman and definitely made sure we were happy with the process and the sale. We love York!

Jan 11, 2023

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Thank you for helping us get a great vehicle with

Thank you for helping us get a great vehicle with friendly service. We would return in the future.

Jan 09, 2023

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Richard was very helpful when it came to leasing my new

Richard was very helpful when it came to leasing my new truck. We worked on a deal for a few days and we ending up getting the deal done!

Dec 30, 2022

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Joel was very helpful in making the purchase and put my

Joel was very helpful in making the purchase and put my kind at ease. Sean helped explain the financial part in terms I could understand. I will recommend York to others.

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Cathy Lammer

Cathy Lammer

Finance Manager

96 Reviews
Certified
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 15, 2023

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Great service and people!

Great service and people! We had an enjoyable visit buying my new 2022 Jeep Cherokee!

Jan 11, 2023

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Thank you for helping us get a great vehicle with

Thank you for helping us get a great vehicle with friendly service. We would return in the future.

Jan 11, 2023

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Misleading at best.

Misleading at best. Deal texted to me was changed just hours before pick up. Fees added into final pricing but not listed on invoice. Was told the fees were "auto generated" but the fees did not pertain to me. Warranty offer to close the deal misleading at best and retracted at signing. Trade In first offered was below advertised guarantee minimum. I presume but cant confirm sales manager was made aware of all.

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Steve Wheat

Steve Wheat

Express Lane Advisor

88 Reviews
Certified
Recent Reviews

Jan 14, 2023

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They are under renovation, it was freezing,my oil change

They are under renovation, it was freezing,my oil change took and 1 and 30 minutes but the cold was unbearable toward the end the gave me somewhere warmer to sit. Thier payment system didn't process my payment the first time, so they ran my card twice. They didn't give me my invoice, I called and it was emailed to me.

Jan 14, 2023

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They were very helpful and understanding of what was

They were very helpful and understanding of what was needed to be done on my Jeep

Jan 11, 2023

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The parts department is the best always ❤ has the correct

The parts department is the best always ❤ has the correct part the first time along with service department is great

Jan 10, 2023

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Fast and friendly service.

Fast and friendly service. Service person thought it would be a2 hour wait, but it was only around 30 minutes.

Dec 27, 2022

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Is a great place to buy a car everyone's very helpful

Is a great place to buy a car everyone's very helpful very knowledgeable and I bought my Jeep for an engage there very happy with the place

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Joel Haulk

Joel Haulk

Sales Professional

62 Reviews
Certified
Contact Me
Dealership Experience 1 years 11 months
Industry Experience 2 years 7 months
Recent Reviews

Jan 11, 2023

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Misleading at best.

Misleading at best. Deal texted to me was changed just hours before pick up. Fees added into final pricing but not listed on invoice. Was told the fees were "auto generated" but the fees did not pertain to me. Warranty offer to close the deal misleading at best and retracted at signing. Trade In first offered was below advertised guarantee minimum. I presume but cant confirm sales manager was made aware of all.

Dec 30, 2022

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Joel was very helpful in making the purchase and put my

Joel was very helpful in making the purchase and put my kind at ease. Sean helped explain the financial part in terms I could understand. I will recommend York to others.

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Dec 16, 2022

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Very pleased with your whole team Excellent Customer

Very pleased with your whole team Excellent Customer Service . Will be referring Family and Friends to you .

Dec 15, 2022

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Very friendly and made car shopping easy and stress-free.

Very friendly and made car shopping easy and stress-free. Joel actually made us feel like he cared for the customer and was very accommodating in getting us what we wanted.

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Noah Clos

Noah Clos

Group Acquisition Specialist
Dealership Experience 3 years 3 months
Industry Experience 3 years 3 months
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Recent Reviews

Jan 09, 2023

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Richard was very helpful when it came to leasing my new

Richard was very helpful when it came to leasing my new truck. We worked on a deal for a few days and we ending up getting the deal done!

Dec 27, 2022

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Thank you Noah and York for making Christmas for our son!

Thank you Noah and York for making Christmas for our son! He loved his new Jeep Renegade!

Nov 23, 2022

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I’ve worked with Noah Cros to purchase my last two Jeep

I’ve worked with Noah Cros to purchase my last two Jeep Grand Cherokee’s and he has always taken good care of us. We will reach back out to him when our current lease is up.

Oct 01, 2022

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Had an appointment on a Thursday morning and had my car

Had an appointment on a Thursday morning and had my car repaired by end of day Friday and was able to pick it up before the weekend. Overall, I am happy with the service.

Aug 05, 2022

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Very accommodating with regular communication with

Very accommodating with regular communication with myself. Good on their word regarding offer and time frame of transaction.

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George Landis

George Landis

Sales Professional
Contact Me
Dealership Experience 13 years 8 months
Industry Experience 23 years 4 months
Hello, My name is George Landis. I have been with the dealership for over 11 years and with Chrysler Dodge Jeep Ram for 21 years in total. I've lived in Hendricks county for over 28 years. I enjoy riding motorcycles & sports car racing.
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 19, 2023

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George was very helpful with my purchase.

George was very helpful with my purchase. I came to look at gladiators and he helped me find the right one.

Jan 14, 2023

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Very professional, Staff was professional and genuinely

Very professional, Staff was professional and genuinely concerned about getting us in the right vehicle

Jan 11, 2023

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Thank you for helping us get a great vehicle with

Thank you for helping us get a great vehicle with friendly service. We would return in the future.

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

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Mitchell Thompson

Mitchell Thompson

Sales Professional
I've been here for about 2 months. I enjoy driving and working on my car. Also, fixing up my condo in my free time.
Recent Reviews

Jan 12, 2023

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Mitch was a great salesman and definitely made sure we

Mitch was a great salesman and definitely made sure we were happy with the process and the sale. We love York!

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Dec 18, 2022

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Great Guy paid attention to all the details will

Great Guy paid attention to all the details will definitely buy a car from him again

Dec 08, 2022

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Mitch Thompson was very courteous and helpful during the

Mitch Thompson was very courteous and helpful during the purchase of my preowned Chrysler. He made sure the dealership performed any recalls on the car as well as seeing to it that a new battery was provided for the car prior to my taking delivery because of a low voltage light. Thanks for looking out for the customers Mitch!

Oct 29, 2022

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I had great experience working with Mitch.

I had great experience working with Mitch. He was very friendly, knowledable and helpful, making sure all my questions were answered before driving off the lot. He made the new car buying process easy and stress-free and I'd recommend him to anyone looking to buy their next vehicle.

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John Choate

John Choate

Sales Professional
Contact Me
Dealership Experience 2 years 5 months
Industry Experience 22 years
I've been in the car business for 19 years and just started at York CDJR about 2 months ago. I enjoy boating, fishing, the outdoors, and spending time with my grandkids.
Recent Reviews

Jan 30, 2023

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Very helpful and always willing to find you the best deal

Very helpful and always willing to find you the best deal possible! 10/10 will go back again!

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Mar 10, 2022

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John Choate and the rest of the staff were friendly,very

John Choate and the rest of the staff were friendly,very helpful,and made the entire process very easy and actually fun. You can't say that very often about buying a new vehicle. Bravo John and staff.

Mar 04, 2022

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We had a seamless experience trading our car in and

We had a seamless experience trading our car in and leasing a new Jeep! John C was great to work with.

Feb 28, 2022

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Walked in wanting to buy a truck.

Walked in wanting to buy a truck. John Choate showed me a beautiful Dodge Ram and was extremely helpful and honest. He worked with me and ensured I was happy leaving the lot. Because of his commitment to service, I purchased my new to me truck and will return for future business.

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Diane Anderson

Diane Anderson

Business Development Manager
Dealership Experience 2 years 5 months
Industry Experience 31 years 6 months
Got in the automotive business in September of 1991. In the time since, I've sold cars, written service, and was a finance manager. I found my perfect spot as a Business Development Manager about 14 years ago. Taking care of both our online and phone shoppers gives me great pleasure in being the go-to person to provide good information to help the customer make an informed buying decision. Joined York CDJR Oct 1st to set up a customer care team to assist both our service customers and our online vehicle shoppers. It is truly my pleasure to assist both our previous/future sold and service family members.
Recent Reviews

Jan 26, 2023

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Very friendly staff willing to help and answer questions.

Very friendly staff willing to help and answer questions. Smooth buying process and even smoother ordering.

Jan 18, 2023

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been going there for years but this was the first time

been going there for years but this was the first time since York took over . I enjoy the staff all was friend and very helpful . and Bill Moore was great all of knowledge to help me make the right pick . can't thank him enough.

Jan 14, 2023

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Very professional, Staff was professional and genuinely

Very professional, Staff was professional and genuinely concerned about getting us in the right vehicle

Jan 11, 2023

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The parts department is the best always ❤ has the correct

The parts department is the best always ❤ has the correct part the first time along with service department is great

Nov 18, 2022

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They was really nice and informative.

They was really nice and informative.They are wonderful with customer service! Thank you so much!

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Michael Cazzell

Michael Cazzell

Sales Manager

21 Reviews
Certified
Dealership Experience 7 months
Recent Reviews

Dec 18, 2022

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Great Guy paid attention to all the details will

Great Guy paid attention to all the details will definitely buy a car from him again

Nov 18, 2022

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They was really nice and informative.

They was really nice and informative.They are wonderful with customer service! Thank you so much!

Nov 07, 2022

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From beginning to end this was a truly enjoyable

From beginning to end this was a truly enjoyable experience. I didn’t feel pressured and Rich handled all of my request with patience. It did not feel salesy at all. When I found the vehicle I knew I wanted, he did everything possible to get me in it. While I was waiting for financing the manager Tony. Ale and introduced himself and offered me a tour of the dealership. He was so kind and personable it felt like I was dealing with a family friend. Mike went above and beyond for me to ensure I was able to get into the vehicle that I wanted. This is the second vehicle I have purchased from York. I will never go anywhere else. With my last vehicle, I had all of my service done and let me you… Mark and the service department make me feel like family every time. Thank you to the entire team for making my dreams come true!

Oct 29, 2022

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Even though I got Eric’s name wrong at first, he dug deep

Even though I got Eric’s name wrong at first, he dug deep and found the perfect Jeep for us. Fantastic customer service. Would recommend to anyone.

Oct 29, 2022

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Had a great experience at York Chrysler.

Had a great experience at York Chrysler. Made it so easy and simple to get me a car same day.

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David Roberts

David Roberts

Sales Professional
Contact Me
Dealership Experience 2 years
Industry Experience 4 years 11 months
Hi! With 4 years of automotive sales experience, I work hard to find the right car for everyone I work with. When work is done I go home to a small zoo of 2 dogs, 4 cats, 2 rabbits, and 5 Guinea pigs, as well as my wife and our three girls. Gamer, sports fan, improv comedian, and trivia nerd so I can always find something to talk about!
Recent Reviews

Dec 27, 2022

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Smooth and easy process, Mitchell gave the best

Smooth and easy process, Mitchell gave the best experience in my first time shopping. I would highly recommend York in Plainfield and Mitchell for a first time experience!

Dec 16, 2022

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Very pleased with your whole team Excellent Customer

Very pleased with your whole team Excellent Customer Service . Will be referring Family and Friends to you .

Oct 31, 2022

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So far it’s been a good experience, David was awesome to

So far it’s been a good experience, David was awesome to deal with and really went out of his way to accommodate us !

Oct 27, 2022

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I have always had a good experience whenever Dealing with

I have always had a good experience whenever Dealing with a Chrysler dealership. This time York was very helpful and knowledgeable. They did a great job.

Oct 25, 2022

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David was extremely patient, professional, and courteous

David was extremely patient, professional, and courteous during both of my visits to York! I came in for one of two available Wranglers, and when the first one was not up to my standards, he made sure that I was comfortable in my choice, which I ended up buying the next day! He had an extremely level personality, which I appreciate as a buyer, and made me feel comfortable through the entire process! Kathy, in their finance department, was an absolute peach to talk to as well! She explained everything with my warranty, answered all of my questions with extreme professionalism, and had a great and welcoming personality!

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Brian McNamee

Brian McNamee

Service Manager
Dealership Experience 8 months
Industry Experience 15 years 11 months
Recent Reviews

Jan 19, 2023

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Communication was not the best.

Communication was not the best. Car still had issues when I picked it up and started driving down the street. Gas cap light stays lit all the time now after gas tank was replaced so they have left a leak somewhere when putting it back together. Very disappointed